FREQUENTLY ASKED QUESTIONS

Yes! We offer free shipping on orders $75+ to the Canada. Please note, your order total has to be above $75 after any applied discounts.

Due to an unusually high order volume, orders are shiped from our warehouse within 5-7 business days of them being placed and are sent Priority. Delivery times vary based on carrier, location and seasonality. 

Upon leaving our warehouse, you will receive an email with a tracking number for your order. We are unable to provide any additional information once the package is handed to the carrier. 

*Please note* Shipping delays may occur during high traffic times and holidays.

We know how annoying delays can be especially when you want your chai. Here are the steps you can take if haven't received an email with tracking info after 5+ days of placing your order: 

+ Check your Spam folder to see if the tracking email ended up there

+ Contact our amazing support team at Info@mantrachai.com

+ Do not post negative comments on social media(!)

If you've received a tracking email but your order never reached you, here's what you can do:

+ If your order was marked as delivered but you can't find it, first verify the shipping address on your order. If the shipping address is correct, check all other locations around your home, apartment, or office and see if someone else accepted the delivery. Most of "lost" packages are found this way!

+ Sometimes, shipping carriers can lose packages in transit. In these cases, we'll replace and reship your order at no cost. Contact us at Info@mantrachai.com if you think your package might be lost.

Because of the significant increase in online shopping this year and the current holiday season, carriers are handling more packages than ever. Unfortunately, this has resulted in delays in packages being scanned into their system. While this typically results in a delay of 3-4 days, we've also seen it take up to 10 days to see any movement. We know the delays can be frustrating, but rest assured that your package has been shipped and is at one of their facilities, and they will process and deliver it as soon as they can.

We are not able to speed up this process or provide material updates until after this time period has passed.

Please keep this in mind before contacting our Customer Service. For orders that have not scanned after 5 days of receiving a tracking number, please reach out to Info@mantrachai.com We thank you for your continued patience! 

Yes, please email us at Info@mantrachai.com within 24 hours of placing the order.

Your Chai Mix never spoils and stays fresh in its package for up to 24 months. You can place it in your cupboard just as you would your coffee beans. 

You can store chai (after it's made) in the fridge for up to 3 days. Reheat it in the microwave or stovetop before serving or pour cold chai over ice.